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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is push the Help button, which is present on each and every page. A popup will show up. It offers thorough information about all the actions that you can carry out on the page in question. Each popup opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich library of tutorial video clips clarifying how to use our hosting Control Panel. They're meant for those of you who would like to see how things are getting done rather than only reading articles. Thus, everyone can swiftly become familiar with our Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the answer you searching for, take a peek at our comprehensive Frequently Asked Questions database, which contains questions asked by actual individuals and offers real solutions. We periodically update our FAQ database with new articles so as to cover all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the Frequently Asked Questions database either, you can contact our fantastic team of technical support engineers available 24/7/365 and ready to assist you with any problem. Each trouble ticket you submit will be responded to in less than 60 minutes (the average support ticket response time being about twenty minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 260133

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com